Last Updated: March 16, 2026
Mobile Motors Ottawa ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.
We may collect the following types of personal information when you interact with our services:
• Contact Information: Name, phone number, email address, and physical address when you request a service or contact us.
• Vehicle Information: Make, model, year, VIN, mileage, and details about the repair or service needed.
• Payment Information: Credit/debit card details or other payment method information processed securely through third-party payment processors. We do not store your full card details.
• Location Data: Your general location or address where you request mobile mechanic service.
• Communications: Records of phone calls, text messages, emails, or online chat conversations with our team.
• Website Usage Data: IP address, browser type, device information, pages visited, referring URLs, and other analytics data collected through cookies and similar technologies.
• Google Ads & Analytics Data: Information collected through Google Ads, Google Analytics, and similar advertising platforms, including click data, conversion tracking, and remarketing audience data.
We use the personal information we collect for the following purposes:
• To provide, maintain, and improve our mobile mechanic services.
• To communicate with you about appointments, quotes, invoices, and follow-ups.
• To process payments and send receipts.
• To respond to your inquiries and provide customer support.
• To send promotional offers, service reminders, and marketing communications (you may opt out at any time).
• To run and measure the effectiveness of advertising campaigns, including Google Ads.
• To analyse website traffic and user behaviour to improve our website and services.
• To comply with legal obligations and protect our legal rights.
• To detect, prevent, and address fraud or security issues.
We do not sell your personal information. We may share your information in the following circumstances:
• Service Providers: With trusted third-party vendors who assist in operating our business (e.g., payment processors, scheduling software, email/SMS platforms, analytics providers).
• Advertising Partners: With advertising platforms such as Google Ads for conversion tracking and remarketing purposes.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit permission to share your information.
Our website uses cookies and similar tracking technologies to:
• Remember your preferences and improve your browsing experience.
• Analyse website traffic and performance using tools like Google Analytics.
• Deliver and measure targeted advertising through Google Ads and other platforms.
• Track conversions from our advertising campaigns.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:
• Customer and vehicle records are retained for up to 7 years for warranty and legal purposes.
• Payment records are retained as required by Canadian tax and financial regulations.
• Marketing data is retained until you opt out or request deletion.
• Website analytics data is retained in aggregate form and typically anonymised after 26 months.
Under Canadian privacy legislation (including PIPEDA — the Personal Information Protection and Electronic Documents Act), you have the right to:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our emails.
• Withdraw Consent: Withdraw your consent for any processing activity where consent is the legal basis.
To exercise any of these rights, please contact us using the details provided below.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
• Secure, encrypted connections (SSL/TLS) on our website.
• Restricted access to personal information on a need-to-know basis.
• Secure third-party payment processing (PCI-DSS compliant).
• Regular review of our data collection, storage, and processing practices.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
• Email: info@mobilemotorsottawa.com
• Phone: (343) 321-7605
• Service Area: Ottawa, Ontario & Surrounding Areas
Learn more about our mobile mechanic services, our warranty on parts and labour, and how you only pay when the job is done. We provide Ottawa-wide coverage with no call-out fees. Find a mobile mechanic near you.